Frequently Asked Questions (FAQ)
We are happy that you want to get in touch with us! You might already find your answer in our frequently asked questions. If not, please feel free to contact us anytime by email.
1. Where is my package?
After receiving your order, the processing time is 1–2 business days (Monday to Friday). Shipping within:
- of Switzerland
- Italy
- Denmark
- Czech Republic
- Slovakia
- Turkey
usually takes 4–6 business days. If your order has not arrived after this period, please contact our customer service.
2. Where can I find my Track & Trace code?
As soon as your order has been shipped, you will automatically receive an email with your tracking number. Please also check your spam folder if you have not received an email.
3. How can I track my order?
With your tracking number, you can check the current status of your order online. Use the information in your shipping confirmation for this.
4. I want to return my package.
Please visit our page for returns and refunds to get more information.
Contact:
E-Mail: info@devako.ch
